FREQUENTLY ASKED QUESTIONS

Returns and Exchanges

I changed my mind, can I get a refund?


Due to COVID 19, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that you have selected the correct size and color of your item(s) before you checkout. Please Refer to the Size Chart




What is your return policy?


We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items. Please Refer to the Size Chart




What is your exchange policy?


We will only consider exchanges for damaged or incorrect item(s) shipped to you by mistake on our behalf. If you would like to exchange an item(s) due to the incorrect item shipped to you, please contact customer service for authorization. Upon receipt of the incorrect item(s), we will fully examine and notify you via e-mail, within a reasonable period of time. If the incorrect item is returned with damages, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the incorrect item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time. All requests for an exchange must be made within 48hrs after the package is received; Exchange requests made after 48 hours of receipt of the item(s) will not be accepted. The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item(s) if it has been worn, washed, or damaged. When requesting an exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like for your exchanged item(s). After we have received the package, we will contact you to confirm the details and have the new item(s) sent out; if applicable. All exchange shipments are the responsibility of the customer. ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEM(s) THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.





Order Info

My Order Will Not Go Through. What Should I Do?


If you’re receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Complete Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact Customer Care at: ShopKisas@gmail.com




When Will My Order Ship?


Orders will ship within 48-72 hours of purchase. Shipping times may vary if your order contains pre-order item(s). Orders are not shipped on weekends or holidays.




I want to change my order, What can I do?


Once an order is placed, you have 24 hours to modify the order. Please contact Customer Service via email ShopKISAS@gmail.com, using "Cancel/Change" as the Subject Line. Please send a brief description along with your order number.





Shipping

How long will it take to receive my pre-odered item?


Items purchased on PRE-ORDER may take between 2-4 weeks to be delivered.




What if I never received my item?


A Tracking Number will be provided once your order is proccessed. We are not responsible for lost or stolen packages. If a package is lost or stolen it is YOUR responsibiliy to file a claim with the shipping carrier, based on the tracking number provided with your order.




Do you ship internationally?


Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. KiSAS cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.




How do I track my International order?


You will be provided with a tracking number when order is placed. Once your package has left the U.S you are unable to track the package with the tracking number we provided. The last tracking information you will be updated with is a sorting facility within the U.S. This is an indication that your package is with the Customs Department in your country.




Do you have overnight or express shipping?


At this time we do not offer express shipping, however, we will be working on applying this service to our customers in the future.




What shipping service is used?


We ship our packages via USPS.





Protective Mask Info

How long can you wear the  PM 2.5 Mask Filters?


Even though the PM 2.5 filter masks are disposable. They can be effective for 1 to 3 days, which could amount to 1 to 2 weeks of occasional use.





Customer Service

How to contact?


Please email us at ShopKisas@gmail.com Include all relevant information such as your order number, style name, size and color to better assist you.




How often will item(s) be restocked ?


If an item(s) restocks we will notify customers via social media platforms and email subscriptions.




Can I order by phone?


Unfortunately, we do not process any orders by phone. All orders must be placed directly on our online website.




How to apply promo code to my order?


To apply a promo code to your order, you must first add item(s) into your cart. Once an item(s) is added, click on "View Shopping Cart". While in Shopping Cart click text "Enter a promo code" The Promo Code box will appear. Type the Promo Code here, then click on "Apply". Once this is complete, please proceed with placing your order to checkout.





Payment

Is your Site Safe and Secure ?


Yes, we are 100% Secure All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described.




What is Afterpay?


4 payments. Every two weeks. Receive your order
right away.
Pay for your order in four payments every 2 weeks.
Your order will be shipped now. No interest, no additional fees,
when you pay on time*.
Select Afterpay at checkout as your payment method.
Complete your checkout in seconds. Instant approval decision.
Pay over 4 payments, every two weeks. Enjoy your purchase now.
https://www.afterpay.com/





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